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Frequently Asked Questions
Have a question? There’s a good chance the answer is right here. Select a topic below to see related Frequently Asked Questions. If you do not find the answer you’re looking for, use our Contact Us form to e-mail your information request to the appropriate contact.
What are the delivery charges for orders from the Webstore?
Shipping charges are calculated based on the amount of your cart total. Orders over $175 receive free standard shipping. Overnight shipping is also available.
Which payment methods are accepted in the Webstore?
Most credit cards are accepted. Additionally, we accept PayPal which allows payments from a credit card, PayPal account or bank account.
How secure is shopping in the Webstore? Is my data protected?
We want you to feel confident when you make a purchase with Shek Beauty. Our website is encrypted with the latest technology and our payment servers are the best in the business. You can shop with peace of mind, knowing your sensitive information is safe and secure.
What exactly happens after ordering?
When your order is placed you will receive a payment receipt via the email address you have provided. You will receive another email with the tracking information when your items have been shipped.
Do I receive an invoice for my order?
With all online orders, the payment is processed immediately; therefore, no invoice will be sent. You will, however, receive an online payment receipt.
What are the delivery charges for international shipping?
Please contact a customer specialist via email at email@example.com for exact pricing.
What is your return policy?
Due to the nature of our beauty products, as well as for sanitary reasons, all sales are final.
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Customer satisfaction is our top priority. The most convenient way to get in touch with our team is via email. Please kindly allow a 24 hour response time. If your concern is regarding shipment, order processing, or product questions, please email customer service.
We look forward to serving you.